Arsenal888 Privacy Policy — How We Protect Your Data
Your privacy is a priority at arsenal888. This document explains the types of information we collect, how it is used, how we protect it, and your rights regarding your personal data as a user in Malaysia.
Updated: January 2026
Information We Collect
Arsenal888 collects various types of information to enable the platform to operate securely, process transactions, and deliver a quality user experience. The following are the categories of information we may collect:
Account Information: When you register with arsenal888, we collect your full name, phone number, email address, date of birth, and chosen password. This information is required to verify your identity and allow you to access your account securely.
Payment Information: To process deposits and withdrawals in Malaysian Ringgit (RM), we may retain information related to your chosen payment method — such as the bank account holder's name, a partially masked account number, or your e-wallet identifier (TNG eWallet). We do not store full bank account numbers or card security details in our systems.
Device and Browser Information: We collect technical data including device type, operating system, browser type and version, IP address, screen resolution, and language settings. This information helps us ensure the platform functions correctly across all devices.
Usage Data: We record login history, betting activity, game preferences, session duration, and navigation patterns within the platform. This data is used to improve the user experience and identify any suspicious activity.
Cookies and Tracking: The arsenal888 website uses cookies and similar tracking technologies to store session preferences, recognise returning users, and ensure the platform functions smoothly. Further details on cookies are covered in the following section.
Why We Use This Information
All information collected by arsenal888 is used solely for legitimate purposes directly related to the operation of the platform. We do not use your data for any other purpose without your consent.
- Account Management: Verifying user identity, processing registrations, and enabling secure logins.
- Transaction Processing: Processing deposits and withdrawals in MYR accurately and securely through supported local payment methods.
- Platform Security: Detecting and preventing fraud, unauthorised activity, and the use of multiple accounts by the same individual.
- Service Improvement: Analyse aggregate usage patterns (without identifying individuals) to improve platform design, performance, and user experience.
- Legal Compliance: Comply with applicable Malaysian legal requirements, including requests from authorised authorities where necessary.
- Customer Support: Resolve enquiries, complaints, and technical issues more efficiently using relevant account and transaction records.
Cookies & Tracking Technologies
Arsenal888 uses cookies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website. We use several types of cookies:
- Session Cookies: Used to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Functional Cookies: Store your preferences such as language selection and display settings to ensure a consistent experience each time you return to the platform.
- Security Cookies: Helping detect suspicious sessions and protecting your account from unauthorised access.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the arsenal888 platform, including your ability to stay logged in or save your preferences.
Arsenal888 does not use third-party cookies for external advertising or commercial profiling purposes.
Data Storage, Security & Sharing
Storage & Security
All arsenal888 user data is stored on encrypted, secured servers. Communication between your device and our platform is protected by SSL/TLS protocols, ensuring that data in transit cannot be intercepted by third parties. User passwords are stored in hashed form using cryptographic functions — we do not store your password as plain text.
Access to user data within our internal systems is restricted to staff who require it to perform their duties, and is subject to strict access controls.
Third-Party Sharing
Arsenal888 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. Information may only be shared under the following limited circumstances:
- Approved and trusted payment service providers, for processing deposit and withdrawal transactions in MYR.
- Malaysian government authorities or law enforcement bodies, where required by law or a valid court order.
- Technical service providers who manage our platform infrastructure, bound by strict confidentiality agreements.
All third parties granted access to arsenal888 user data are required to uphold data protection standards equivalent to those set out in this privacy policy.
User Rights, Policy Changes & Contact Us
Your Rights as a User
As a registered arsenal888 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about you. This request can be made through customer support.
- Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction. Basic account details can be updated through your account settings.
- Right to Erasure: You may request deletion of your personal data upon account closure, subject to any legal data retention requirements that may prevent the immediate removal of certain financial transaction records.
- Right to Object to Processing: Under certain circumstances, you have the right to object to how we process your data. Please contact us to discuss this further.
Changes to This Privacy Policy
Arsenal888 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or how we handle data. Users will be notified of any material changes via in-platform notifications or email. The date of the most recent update appears at the top of this document.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to the arsenal888 support team:
Email: [email protected]
For frequently asked questions about the platform, please visit the Frequently Asked Questions us. For more information on the platform's terms of use, please refer to the Terms & Conditions.
Questions About Your Privacy?
The arsenal888 team is ready to assist with any questions about your personal data. Contact us or check our FAQ for quick answers.